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All Oscar Winter products are supported by a Lifetime Manufacturer Warranty. If you believe that an item has a manufacturing defect, you may return it to Oscar Winter for inspection. If Oscar Winter determines that the merchandise is damaged due to a manufacturing defect, Oscar Winter will repair the merchandise or, if Oscar Winter deems appropriate, may offer to refund or replace the item with a similar product equal to the original purchase value with matching characteristics.

If Oscar Winter determines that the damage is not caused by a manufacturing defect, Oscar Winter will advise the outcome of the inspection and if a chargeable repair service can be carried.

Notwithstanding each of the provisions in this Agreement, both Oscar Winter and the customer agrees:

  1. That slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect; and
  2. Maintenance, repair, sizing or other service performed by someone other than Oscar Winter will void the above Warranty.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Please contact your Oscar Winter Personal Jewelry Advisor for further warranty information at info@oscarwinter.com.