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All Oscar Winter products are supported by a Lifetime Manufacturer Warranty. If you believe that an item has a manufacturing defect, you may return it to Oscar Winter for inspection. If Oscar Winter determines that the merchandise is damaged due to a manufacturing defect, Oscar Winter will repair the merchandise or, if Oscar Winter deems appropriate, may offer to refund or replace the item with a similar product equal to the original purchase value with matching characteristics.
If Oscar Winter determines that the damage is not caused by a manufacturing defect, Oscar Winter will advise the outcome of the inspection and if a chargeable repair service can be carried.
Notwithstanding each of the provisions in this Agreement, both Oscar Winter and the customer agrees:
Some examples of common jewelry issues that would not be considered manufacturing defects include:
Please contact your Oscar Winter Personal Jewelry Advisor for further warranty information at firstname.lastname@example.org.